Box Office FAQ
The best way to purchase tickets to any performance at Groton Hill is by going to our website at grotonhill.org/tickets. This will be the fastest way to ensure you get the seats you want, when you want.
Groton Hill Music Center is a non-profit, and our Box Office is open for limited hours each week based on staffing.
Email is the best way to reach us directly, at firstname.lastname@example.org. Our phone line is generally open Wed-Sat, 12pm-4pm. If you don’t reach us or can’t call at that time, please leave a message. We typically respond to requests in 3-5 business days and priority goes to upcoming performances.
Groton Hill does not have an in-person box office, and is available by appointment only. Please email email@example.com to schedule an appointment.
Groton Hill uses electronic tickets for all concerts. After checkout, you’ll receive a confirmation email that contains a link to download your tickets as a PDF. Click ‘View Tickets’ in the confirmation email to download your tickets onto your mobile device for paperless entry, or print them out at your convenience.
If you cannot find your tickets, do not despair. You can come to the performance and provide the name and email the tickets were purchased under at that time. We will promptly look up your order and get you to your seats.
If you would like us to re-send your confirmation, simply email us at firstname.lastname@example.org, and we will send you the PDF of your tickets in 3-5 business days.
All ticket sales are final. There are no refunds on tickets unless we are forced to cancel an event. We will contact patrons via email prior to a concert in the event of inclement weather or other emergencies.
We are unable to provide ticket exchanges for concerts. Ticket exchanges are a benefit for our Vista Philharmonic Orchestra subscribers, and can be made by contacting the box office.
We accept credit card payments from Visa, MasterCard, Discover, and American Express. We do not accept cash or check payments at this time.
We do not currently offer a waitlist for Sold Out concerts. If new tickets become available, we will make an announcement on Facebook and Instagram.
Always purchase your tickets through our website or Box Office.
Groton Hill Music Center does not support the unauthorized reselling of tickets. If you have purchased tickets from an unauthorized ticket dealer and unknowingly arrive at our venue with a fraudulent ticket, or you arrive at your seat to find someone has been sold the exact same seat, Groton Hill cannot honor, refund, or exchange those tickets.
Groton Hill’s Concert Hall features a movable back wall to open the space up for lawn seating. Lawn seats are not currently available for purchase.
Your Groton Hill Experience
Groton Hill Music Center has ample free parking. Handicap accessible spaces are closest to the building. Please note that if you have difficulty walking, you may wish to be dropped off at the main entrance. When you’re exiting, follow the guidance of our volunteer traffic coordinators to make getting in and out fast and convenient.
Yes! The concessions in our lobbies feature beer, wine, cocktails, non-alcoholic beverages, and assorted light snacks.
Generally, classical concerts will have intermissions, while our non-classical performances will not.
Groton Hill offers onsite dining before selected concerts and events at the Woodland Room, our in-house restaurant. We will email ticket holders when this option is available for purchase.
Late seating for all concerts will take place during the first available pause in the program. In most instances, late seating is more casual, but please follow the ushers’ instructions regarding when you may enter the hall.
We do not allow professional cameras and recording equipment in the concert halls.
(Please Note: Our professional staff may take photographs and video during the performance for media and archival purposes.)
Groton Hill Music Center encourages patrons to dress for comfort. There is no specific dress code for attending concerts.
No smoking or vaping is allowed anywhere on the premises.
Our shows are open to all ages unless otherwise noted.
Patrons accompanying loud or disruptive children may be asked to step outside the performance hall out of consideration for our other patrons.
If you or someone in your party is experiencing COVID-19 symptoms as defined by the CDC, please do not visit Groton Hill at this time. Read the complete safety and attendance protocols for our concerts venues here.
Groton Hill Music Center is committed to providing access and an enjoyable visit for persons of all abilities. When purchasing tickets, please be sure to mention if any special accommodations are required, including low vision, hard of hearing, and/or limited mobility. Accessible seating is available on all levels of our main performance spaces.
Our facility is ADA compliant, with handicap parking, elevators, accessible bathrooms, assisted listening devices, and companion seating available. Please contact the Box Office at email@example.com or call 978-486-9524 to purchase accessible seating.
Our staff and volunteers are happy to move and store wheelchairs, walkers, and other mobility devices for you during events. Please speak with one of our ushers upon entry and they will gladly let you know where the device is stored, and return it during intermission and at the conclusion of the event. Please Note: We are unable to assist you in a weight-bearing capacity while transitioning to your seat.
Per the Americans with Disabilities Act (ADA) regulations, only service dogs (not pets) are allowed inside our building or on the grounds. Patrons bringing their service animal to a concert should inform us at the time of ticket purchase.